LEADING FOR PATIENTS
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LEADING

FOR PATIENTS

Telephone Town Hall Meeting – September 24, 2013

The Scarborough Hospital and The Rouge Valley Health System are working to create an integrated system of health care services that meets the needs of the people in our community, provides appropriate access to care, delivers an outstanding experience for patients and their caregivers, and uses our resources efficiently so that these services are sustainable into the future.

On September 24, 2013, the hospitals held their first telephone Town Hall meeting to invite questions from the public about the ongoing work to examine the benefits and risks of the proposed merger between the two hospital systems.  Over 8,300 people joined the call to hear from the CEOs and medical Chiefs of Staff from both hospitals, as well as many questions from community members.

This one-hour town hall meeting is available here for listening.  And don’t forget to register for the next Telephone Town Hall meeting on October 8, 2013 at 7:05pm

RVHS & TSH Tele-Town Hall Voicemail Questions

September 24, 2013

Q1. The hospitals do their practices a bit differently.  Are services going to have the same practices? 

A1. A detailed review of processes and practices at each hospital campus has not yet taken place. Certainly, there is an opportunity to learn from each other.  Should a decision to integrate services and or merge the hospital corporations be taken, then we would expect to move towards the implementation of standardized best practices at all campuses.

 

Q2. Will one hospital pick up the other’s methods, or vice versa? 

A2. A detailed review of processes and practices at each hospital campus has not yet taken place. Certainly, there is an opportunity to learn from each other. Should a decision to integrate services and or merge the hospital corporations be taken then we would expect to move towards the implementation of standardized best practices at all campuses.

 

Q3. Will staff require training to integrate best practices?

A3.    If services are integrated or a merger were to occur, then appropriate training of staff would be undertaken to implement best practices.

 

Q4.  The telephone town hall mentioned that there may be a number of drawbacks, or risks, to a merger.  Would it be possible to provide a full list of risks and benefits at this point? 

A4. RVHS and TSH are in the midst of a process to identify the risk and benefits of a possible merger.  As part of the stakeholder engagement process, RVHS and TSH have held a number of community consultations where the benefits and risks of a possible merger have been discussed.  These transcripts have been posted on the website and can be accessed here: http://www.leadingforpatients.ca/category/community-roundtable-discussions/.

In addition, patient care and administrative working groups, comprised of professionals from both RVHS and TSH, have been looking at high-level clinical and administrative integration opportunities, identifying benefits for patients, the community, providers, organizations and the system, including strengths, weaknesses, opportunities and threats. The workbooks from these working groups are available for review and feedback on the Leading for Patients website at: http://www.leadingforpatients.ca/workbook-feedback-and-comments/.

Please explore this website to provide your feedback via:

–      Patient Care and Back Office Workbooks (http://www.leadingforpatients.ca/workbook-feedback-and-comments/);

–      Online survey (http://www.leadingforpatients.ca/community-survey/); and

–      Registration for telephone town halls (http://www.leadingforpatients.ca/telephone-town-hall-sign-up/).

  • We anticipate that the final report of the Integration Leadership Committee will incorporate a comprehensive review of the risks and benefits of a merger.

 

Q5 questions are from the same caller.

Q5a. What is a merger dependent on?  

A5a.  RVHS and TSH are proceeding with stakeholder engagement and analysis in order to determine what benefits and risks a possible merger of the two hospital corporations would provide to the Scarborough community. A joint leadership committee will review these findings, assess the benefits and risks of a merger and make its recommendation to the two hospitals’ Boards of Directors.

In November, the two hospitals’ Boards of Directors will evaluate the benefits and risks of a possible merger, including input from the community and all stakeholders. A decision to merge the hospitals would be subject to approval by the Central East Local Health Integration Network‘s Board of Directors and ultimately by the Minister of Health and Long-Term Care.

 

Q5b. Has a decision been made, or is this the initial stages?

A5b. No decision to merge the two hospitals has been made. RVHS and TSH are currently engaging the community in an online survey at www.leadingforpatients.ca, large-scale telephone town halls and in 16 smaller community roundtable conversations to share ideas, concerns and to answer questions. We are jointly undertaking a high level analysis to determine the benefits and risks of a merger and to determine if there is a suitable value proposition

 

Q5c.  If it is going to happen, when is it going to happen? What are some potential timelines?   

 A5c. A few key decisions will occur in November 2013. Here is some background on the process.

 

  • On March 27, 2013, the Central East Local Health Integration Network (LHIN) directed TSH to work with RVHS in a facilitated integration process.
  • In June, the two hospital boards each approved motions to explore a possible merger. The Central East LHIN supported their motions and supported the joint Integration Leadership Committee’s Facilitated Integration Planning Framework.
  • In November, the two hospitals’ Boards of Directors will evaluate the benefits and risks of a possible merger, considering input received from the community and all stakeholders. A decision to merge the hospitals would be subject to approval by the Central East LHIN Board of Directors and ultimately, by the Minister of Health and Long-Term Care.

 

Q6 questions are from the same caller.

 Q6a. How many people participated in this town hall?  

 A6a. More than 8,300 people participated in the telephone town hall on September 24th.  We appreciated the time and consideration our community put into their questions and comments in the first telephone town hall. The next one is on Tuesday, October 8th at 7:05 p.m.. Please register to be included in this call at http://www.leadingforpatients.ca/telephone-town-hall-sign-up/.

 

Q6b. The Central East LHIN has directed the two hospitals to integrate a number of services independent of this merger. What is the progress of the maternity integration? 

 The Central East LHIN directed TSH and RVHS to integrate maternal child services as part of the current exploration of the benefits and risks of a possible merger, as are all services provided by RVHS and TSH.

 

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